If we haven’t answered your question, you can get in touch with FOREO’s Customer Care, they will be more than happy to help you. It worked but there seemed to be a hiccup with app and device communicating. What do I do? I’ve been applying my eye cream with the “eyes on the prize” massage because it feels really good but I worry it might be too often? Also the how to use doesn’t explain that you need to press the button twice or the things I have seen explained on this comment section. What it is: A travel-friendly, ultra-hygienic, silicone cleansing brush that features app-driven skin analysis. Hi, can I charge my Foreo Luna 3 straight away after I wash and wipe it? Hope this helps . I remember there was an exchange service ? The device doesn’t connect with the app. The next time I’ve used my foreo, I found out that even without pressing the button, it will automatically start when I press ‘START’ in the APP, is that okay? I just bought the luna 3, i downloaded the app but i cant find the massage mode. So i contacted customer care but have no response what should i do? Dropped 1 offline chat and 1 email to your customer support but received no reply. If your 3-button FOREO device has apparently completed charging but still does not work, ensure that the travel lock is not on. Don’t worry we would recommend that you contact our helpful Customer Care Team on Fore.com who would give you some help in Registration and using your device to get the best results! • Close the FOREO app and then reopen it to start the process over. How Does the FOREO Luna FoFo Work? The FOREO app creates and syncs a customized skin profile and cleansing routine. Hope this helps . All you need to do is simply download our APP and connect your device with the APP by holding the turn-on button for 5 seconds. Hi Martyna, Please feel free to email our customer care team who may be able to point you in the right direction. I was trying to do it in your website but it gives me an error message that SN is incorrect (I’ve got the SN in the apps). ITEM 2028629. I would kindly ask you to make sure your internet connection is fully strong before entering the massage treatment mode. I’m so sorry to hear you are experiencing issues with our APP, Nagy. I bought it on 3 March 2020 at online YOHO Store. after I scan it will appear that its a wrong device. Hi there, I have trouble connecting it to my Bluetooth and app. What should i do? Thank you so much, Hi Lin, Thank you for your post! :). Hi Ngoc, Please contact our customer care team who can assist you further with this and get you back to enjoying your device. This is very frustrating as I was looking forward to using my Lina but ended up spending over an hour trying to connect it without success. When I hold the turn-on button for 5 seconds the device turns on but the ‘let’s connect your device with the app!’ screen stays the same and doesn’t show any signs of connection.This is very frustrating as I was looking forward to using my Luna but ended up spending over an hour trying to connect it without success. So I really would like a plausible explanation, because this is a very expensive device. Hi Sue sorry to hear you are having some trouble registering your LUNA 3. Today, … Once Luna 3 is connected, you will have the option to change the time and intensity of cleansing. Jo estét!Sajnos luna 3 készülékemet nem tudom össze csatlakoztatni a telefonommal.Ebben kérném a segítségüket. If your device is not blinking while being charged I would kindly ask you to send an email to customercare@foreo.com for further assistance. Dear … Tags: FAQ / foreo / foreo app / how to / LUNA 3 / skin care / smart skin care. I see the “download treatment” in a very light colored pink, but unable to download; it won’t do anything. Just got my newly purchased Luna 3 but I can’t connect it with the app. So disappointing. Dear Kate, have you ensured your phone is wifi connected and Bluetooth enabled? . :(. I cant even ask the previous user to remove the registration. I tried to recharge again yesterday and now it is only 3/4 battery left. I have looked into our records and I can confirm that one of our Customer Care is currently in contact with you to help assist connecting your LUNA Mini 3. Is this supposed to happen? Most electronic waste facilities will gladly accept and recycle FOREO devices. Hi Samantha, please contact the previous owner and ask him/her to contact customercare@foreo.com asking for a registration removal and your problem will be fixed in no time! T.T. (sorry my english is bad). member of the FOREO range. Did you solve it? We are so sorry to hear this! What should i do? The mail from Sephora. Dear Amparo, Thank you for your post! The Fofo itself works great for me - I just think the app was a big swing and a miss. We are so sorry to hear this Nguyen. I can not register my luna 3 because the app told me that is was registered by other but i bought the new one not used products. I've found that the start button on the app only works after you've done an analysis. Congratulations on your new LUNA 3. Search the sub before posting to avoid reposts and find faqs. I would kindly ask you to turn it on again and you will have your full-time cleaning mode. If the LUNA fofo will not turn on or its power starts to diminish, it’s time to replace the AAA batteries. Only buying from my mobile account or credit transfer. I have the serial number with me. The alternative way is to hold down the button at the back side of the device for 5 seconds. Mám problém se spárováním telefonu a přístroje. but it just doesnt last, Hi Meagan, I would recommend for you to contact Customer Care and they will be able to assist you further with your Luna Mini 2. With this code, you can register your device and receive a special discount. Keep in mind that minimum cleansing duration is 60 seconds. I try to connect again, it connect and few second connection Lost again.. I hope this helps . Don’t worry we are here to help and we would recommend that you contact our Customer Care Team on foreo.com who will help with registration and getting the best out of your LUNA 3 Plus device! I just received my Luna3 but it’s doesn’t vibrate aft I double clicks to turn on, this is my second device so I know how to turn it on but this Luna 3 doesn’t respond, do I have to register first? The charging connection doesn’t go all the way into my new Luna 3, only half way. Can you help please? It does NOT cover cosmetic deterioration caused by fair wear and tear, or damage caused by accident, misuse or neglect. Dear Antonia, please note that this is not how your Luna should sound. My Luna Fofo worked exactly once, and I was pleasantly surprised by it as I wasn't sold on the idea initially. My foreo Luna mini 3 is shaking all time and can not place the button for stop or anything When I press the button, nothing happens? Please send an email to customercare@foreo.com so they can check if you successfully registered your device and if not they will help you in no time! You can, but in that case you will be able to use only cleansing mode of LUNA 3. I have tried uninstalling and removing my app. What should i do? Don’t worry, Christina. I don’t want to have the luna that was manufactured in the batches of doing this. Does it have problem? very disheartened, i was very excited to use it . 1. When you open the app and select your product you will be immediately sent to the cleansing mode screen. Based on this information, the FOREO FoFo … Přesto se dostanu do aplikace a mohu si nastavit intenzitu čištění. I can therefore neither unlock nor use my Luna 3. Please note that it was fully charged when I just got it. when i unplug it and press the button, nothing happens. I may end up doing that. Please try updating the app and should you have any issues again please write an email to customercare@foreo.com for further assistance. I’m having issues connecting my Luna mini 3 with the app. What products should you use with the massage mode, as I feel like it is dragging on my skin? Sorry to hear that you are having connection issues with your device. There is no massage mode for my Luna 3 under the start button as it says in the directions. Congratulations on your new Luna 3. LUNA 3 automatically turns off after the treatment ends. Owners are advised to use the analysis … I can not register my luna 3 because the app told me that is was registered by other but i bought the new one not used products. Hi Jaruda, Please feel free to get in touch with our customer care team who can look into this further for you and get this issue resolved . So, really, what is the normal function? . I’ve sent an email to customercare@foreo.com but haven’t received a reply. Want more MYSA? It is popping up a message error “Missing token your need send token to access this endpoint”. Hi Ema, Thanks for your interest in the LUNA 2 Pro. Hi, this is an app issue we are working hard on solving. Good Luck and I am sure you will like the BEAR very much. REALLY UNHAPPY I HAVE PAID $300 FOR SOMETHING THAT DOESNT WORK AT ALL!!!!!! Other than that …. How do I recharge, Dear Kofi, please note you are unable to charge your scratch card. Hello, Any attempt to open or take apart the device (or its accessories) will void the warranty. Hello Rachel! I was so excited to receive my Luna Fofo via fabfitfun on 6-12-18. Hello, Yes your device will need to be fully charged until the LED light stops flashing and emits a steady to indicate that charging has been completed. When prompted, press and hold the on/off button on your device for 5 seconds My Luna 3 ran out of battery so quickly (after 3 days = 6 times used). I liked the little thing and was excited to see how well it worked with my skin care routine but so much for that!! Same problem with me and I’m overseas right now and I didn’t bring the charger with me it has been vibrating for hours now. I’ve connected my luna 3 to the app once, but the app keeps requesting me to connect my device every time I wanna use it. Don’t worry Anne, it is simply how the Luna 3 was designed – the charger is in fact designed to be slightly apart from the UFO whilst charging it. Some people had issues with the batteries leaking, check that?
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